Returns

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 14 days of receipt.

Your right to cancel can exercised in writing by contacting us at Gr8 Solution, The Mews, 1A High Street, Claygate, Surrey, KT10 0JG or emailing us at enquiries@gr8solution.com

Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We are happy to refund or exchange products returned within 14 days of receipt (extended to 14th January 2014 for Christmas presents). It is important that items are returned in perfect condition so please take care of them and pack them appropriately. We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods. Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. If you have lost your Returns Form, or need an extra copy, please e-mail us at enquiries@gr8solution.com we will e-mail you a replacement form, which you can print and send with the returned items.