Privacy policy

Site Security

Gr8 Solution use a 128 bit internet encryption technology to protect sensitive or personal information that is used on our site.

To ensure that you are in a secure area of our site, please check for the closed padlock or an unbroken key in the bottom corner of your browser.


This site uses cookies to improve your shopping experience. Cookies are small pieces of information, which are stored by your browser on your computer's hard drive. The cookies used on this site do not store any sensitive data. If you wish to disable cookies on your computer this site will continue to function, however you will not be recognised when you return to the site and any open baskets will not be stored when you leave the site.

General Data Practices

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting you are accepting and consenting to the practices described in this Privacy Notice. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. When you shop on our site, we will ask you to input your details and we will collect your personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information (our payments are handled by SagePay & PayPal - leading UK PCI DSS compliant payment providers so we do not store your credit card details on our systems). We may also collect information about where you are on the internet (e.g. the URL you came from, IP address), your browser type. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services to you
  • To administer this website
  • If you consent, for us to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Google Analytics Cookies

Like many services, Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. For customers that have enabled the Remarketing with Google Analytics feature, a third-party DoubleClick cookie is used to enable remarketing for products like AdWords on the Google Display Network. For more information about this cookie, visit the Google Advertising Privacy FAQ. To manage your settings for this cookie and opt-out of this feature, visit the Ads Preferences Manager.

Right to revoke consent

By browsing this website you are giving implicit consent to the storing of cookies by us. However, you are able to revoke consent of cookies at any time, by deleting all the browser cookies saved under the domain names Once you have removed the said cookies please consult your browsers help guide, as you will need to disable the storing of cookies via your browser settings to ensure they are not saved when browsing the website again. You can revoke your consent to be notified of products or special offers at any time in writing by contacting us at Gr8 Solution, The Mews, 1A High Street, Claygate, Surrey, KT10 0JG or emailing us at

Stored personal data

1st party cookies created by this website do not store information that is personally identifiable; the information saved is used to enhance customer experience by saving preferences and providing information to help us improve the site. Stored personal data would relate to what is held within the website i.e. database as opposed to content saved within cookies.

Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalogue, participate in competitions, promotions or surveys, or join our social networking sites. We may also collect information from you through our catalogues or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences or interests.

If you require information about your stored personal data or want to correct block or delete it please contact us by e-mail or call our Customer Service team on 020 3289 9817

Saving & accessing agreement text

We store the contract's content and will send you the details of your order as well as our general
terms via e-mail. You can find the terms here at all times. The details about your recent orders
can be found through your customer login.

Will you pass my data on to third parties?

We will never pass on your e-mail address to a third party for marketing purposes.

From time to time we may send you by post details from carefully selected companies whose products and services may be of interest to you.  If you wish to opt-out of third party offers and promotions please let us know via e-mail or by calling our Customer Service team on 020 3289 9817.